Their telescope and our gray card (continuation and end)

My post last week aroused a lot of reactions, including that of a Souiri friend who criticized me: "You just mentioned the subject.Why didn't you try to find out how we got there? "

Titled by this friendly admonition, I conducted my little investigation by calling on the phone all kinds of people and here are the results of my work, exclusively for readers of 360.

At the start of the millennium, around 2002/2003, a call for tenders was launched for the implementation of a new driving license management system and gray cards.It was a question, intention oh so laudable, to pass paper versions to an electronic format with a smart card containing all the necessary information on drivers and vehicles.

Morocco not only was modernized but it was even a pioneer on an international scale!The new system, very efficient, had to manage points and electronic gray cards in an intelligent and instant manner.He presented several advantages: facilitate the lives of citizens;Allow the police and the gendarmerie to control in real time, from connected terminals, the vehicles, and in particular to wedge the unconscious drivers that sow death on our roads.On the gray card side, it had to guarantee the property of vehicles while making it extremely easy the transfer operations of the latter.The case of a few clicks on a dedicated site.Hourra!

Summons: there was an excellent project there, the intention was good, Morocco had to be an example to follow.And it is however this project that has turned into a nightmare for users as well as for the attendants in charge of its implementation.

How?Why?

Who is responsible for this mess which cost hundreds of millions of dirhams, especially for the purchase of cards whose chips are never used?

The answer is not simple.Hang on, reader friends, reader friends.Here is a case study of cases that we could offer to our students in management, sociology, anthropology, Moroccanology.

1.The project was awarded as part of a concession confident to a private player the management of front office operations by leaving those of back office in the hands of civil servants.I leave you care to imagine the beautiful mess that resulted in.Imagine a young computer crack providing software worthy of the space shuttle on the front of the space shuttle, with an infinity non-denominable of program lines in cobol or in Fortran or X3SS, and then going to wake Abdelmoula, in backoffice, so that it "implements" the thing.Are you visualizing?

2.The law allowing the recognition of electronic media in place of the red and gray boxes have not been promulgated only several years (yes: several years!) After the award of the project.Auguste and the Medicis had a currency Lente, that is to say "hurry slowly".Is it also that of our parliamentarians?In any case, without appropriate law, how to set up this great reform?

3.Driving licenses and gray cards are issued by the Ministry of Transport but their use is the responsibility of the police and the gendarmerie.Is this peculiarity (I did not say "oddity") been taken into account when the project is implemented?I did not manage to find out.Suppose no one thought.We can then imagine the problems of compatibility of the computer systems of each other, or even the mood incompatibilities between civil servants and pandores ...

4.The above proves this: we have superimposed new electronic processes to old procedures dating from another era - the year of typhus, downright.The superb starting project therefore disintegrated into a set of special cases among which no one finds himself ... except the big guy at the cigarette I told you about last week.It becomes essential, not only because of its waist tower.Now who says unavoidable, with us, says ... come on, let's say nothing.

5.First exercise for management students.Suppose that the Dacia of my friend Flane - who put me in the ear two weeks ago by narrating her tribulations - was bought in Marrakech but that she had been registered in Rabat during the first purchase (Ww).Flane, resident Casablanca, must submit his file in the city of Humphrey Bogart;But this file must be validated by the services of Rabat since the vehicle was registered in WW.If unfortunately the initial file submitted to Rabat date before the electronic media, then the Rabat service must go and seek in dusty archives - which would dare to venture there?Bouazza?-To update the data before giving the green light to the Casa service so that the latter, let's name it Bouchaïb, proceeds in turn to the change requested by my good old flane.Question to students: Starting from the Actors' Studio method ("What is my motivation?"), Consider the combined speed at which Bouazza and Bouchaïb will pay their task.

5.Second exercise for management students.Suppose Mademoiselle Jalila has passed her driver's license in Berkane and that she is now living in the illustrious city of Azemmour, on the verge of oum er-r’bi ’.She must renew her license.She files her request to El Jadida since there is no "mines service" in Azemmour.The service of El Jadida must wait for the top of that of Berkane, all there high right on the map of our beautiful country, to verify the authenticity of the red license that the charming Jalila presented to the Doukkali attendant.Let's complicate the problem for students: at the time of the launch of the project mentioned at the start of this post, there were a lot of red permits in circulation without having a file corresponding to them in the services of the mines.Incredible but true.Question: How long before Jalila melted in tears and begins to dream of Canada?

6.Subsidiary question: calculate the number of ministers who followed one another at the head of the department in charge of this file and who one day took the lead in their hands, desperate, regretting having entered politics.

In order not to stay on a negative impression, and because I do not admit any criticism that is not accompanied by concrete proposals to resolve the problem that we deal with, here is a valid idea for the implementation of major complex projects: set upA Delivery Unit which would have the legal prerogatives necessary to carry out said projects safely, transversely, with real decision -making power, whatever the color of the governments that follow one another.

During my investigation, one of my interlocutors, a senior official as honest as it is competent, told me this: "We certainly failed in the driver's license and the gray card but we have succeeded in many othersareas".Of which act.So what are we waiting for to put this project on the carpet and to carry it out this time?